Spoonlo Support

Need help? Most answers are below. If not, email support@spoonlo.app or tap Profile › Contact support in the app. We usually reply within 2 business days.

How do I cancel my subscription?

Open iOS Settings › your Apple Account name › Subscriptions › Spoonlo, then tap Cancel Subscription. You can also get there from Spoonlo: Profile › Manage subscription. Cancel at least 24 hours before your trial or current week ends to avoid the next charge. You keep Pro until the end of the period you paid for. Deleting the app does not cancel a subscription.

Can I get a refund?

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. We can't issue refunds ourselves.

How do I restore my purchase on a new iPhone?

Sign in with the same Apple Account you used to subscribe, open Spoonlo, and tap Profile › Restore purchases (or Restore Purchases on the subscription screen). Your plans and preferences live only on your old iPhone, so you'll set up your preferences again; restoring brings back Pro, not your data.

Will I be reminded before my free trial ends?

Yes, if you allow notifications: Spoonlo reminds you the day before your 3-day trial ends. Reminders are scheduled on your iPhone. If notifications are off, turn them on in iOS Settings › Notifications › Spoonlo. You can check your renewal date any time in Settings › your Apple Account name › Subscriptions.

How do I change my preferences?

Go to Profile › My preferences to change your supermarket, household, budget, days and meals, diet, allergies, foods you love or avoid, equipment, health goals, and cooking time. Your next plan uses the new settings.

How do I turn the weekly reminder on or off?

Go to Profile › Notifications › Weekly plan reminder (Sundays at 10:00).

How do I delete my data?

Go to Profile › Delete all my data, or delete the app. Spoonlo keeps everything on your iPhone and has no account, so this removes it from Spoonlo for good (copies in your own iCloud or computer backups are managed by Apple). It does not cancel your subscription.

A note on allergies

Spoonlo filters recipes using their listed ingredients only. It can't detect cross-contamination or ingredients in specific brands. Always read product labels, and don't rely on the app if an allergy could be serious.

Why don't prices match my store?

Prices are estimates based on Walmart.com shelf prices (November 2026) and U.S. Bureau of Labor Statistics averages. Real prices vary by store, region, and week.

Contact us

Email support@spoonlo.app. Including your iPhone model and iOS version helps us help you faster (the in-app button adds the app and iOS versions for you).